Please Note: Any orders placed out with our normal business hours will not be shipped until the next working day and subject to stock availability. Please refer to our contact us page for more information on operating hours and holidays.
Order Acceptance and ProcessingAll orders are accepted when your credit/charge/debit card is processed. (The card will not be charged until the goods are ready to be shipped.) The seller shall have no liability in the event of the goods infringing or being alleged to infringe the rights of any third party. In the event that the goods are or maybe the subject of third party rights, the seller shall be obliged to transfer any such title he has but without prejudice to the rights of a consumer for a remedy in the event of total or partial non-performance.
Delivery of GoodsDelivery may be effected in one or more installments depending on stock availability, and the option is given at checkout to allow the option to split the goods if applicable. Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £15.00. Delivery times may be extended due to delays caused be 3rd parties which are outwith our control. Do not arrange for a tradesman to install the items until after they have been delivered and checked for damage.If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order. In certain circumstances where large bulky items are being ordered for delivery to remote locations (such as Scottish Islands ) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order. Without prejudice to the statutory rights afforded to consumers under UK law, The Shower Doctor Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control,or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases The Shower Doctor Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from The Shower Doctor Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Pricing ErrorsIn the event that there is a pricing error on the website then The Shower Doctor Ltd will not be bound to honour any orders made at that price. Disclaimers and Limitations on The Shower Doctor Ltd's Liability WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, THE SHOWER DOCTOR LTD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM THE SHOWER DOCTOR LTD AND RELATED SERVICES, WHICH ARE PROVIDED BY THE SHOWER DOCTOR LTD, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST THE SHOWER DOCTOR LTD, BUT ONLY AGAINST THE PERSON GIVING THEM. THE SHOWER DOCTOR LTD ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THAT IT ARISES FROM THE NEGLIGENCE OF THE SHOWER DOCTOR LTD, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF ONE THOUSAND POUNDS (£1,000). EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
ReturnsReturns can be sent to us using the label provided with your order. Please disclose the reason for returning the item along with details of your order number and or account reference. It is important that you do not deface the original packaging of any of the products being returned as this may affect our ability to provide a full refund.
Return of Faulty GoodsYou should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier and you may be liable. If a product is faulty you can return it to The Shower Doctor for an exchange or a full refund. Returned items are inspected and tested, please note that should we determine that the product is not faulty you will receive a refund for that item but you will be charged any delivery and collection costs we incur. In certain circumstances, we may ask you to return the product direct to the manufacturer.
Return of non-faulty goodsAt The Shower Doctor we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below. You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please email us or write to us. It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation. We will refund your money, including the postage charges, within 30 days. If you cancel after 7 days, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. It is recommended that - for your own protection - you should send the products back to The Shower Doctor using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey. If you fail to returns the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If you wish to make a return after the seven day cooling off period, please note that we cannot accept returns if:
- The products have been used, personalised or customised in any way.
- The products have been fitted for fault finding purposes, we will deem it to have been used. Warranties